Support
Frequently Asked Questions
A concise guide to the pieces, materials, and care behind Heerawalla.
The Jewelry
- What is the Heerawalla Revolution?
- Heerawalla Revolution is our master collection, defined by sculptural balance and precision. It brings together three signature expressions that explore structure, motion, and presence.
- What are Axis, Continuum, and Eclipse?
- They are three design codes within the Revolution: Axis for anchored confidence, Continuum for fluid elegance, and Eclipse for bold, magnetic presence. Each code is expressed through the Women's and Men's Editions.
- Are the compositions designed for everyday wear?
- Yes. Each composition is designed for daily wear with refined proportions and durable mountings. We recommend removing jewelry for heavy activity or exposure to chemicals.
Materials & Craftsmanship
- What metals do you use?
- We work primarily in 18K gold, with 14K options available on request. Select pieces are crafted in platinum when it best serves the design.
- What diamonds are used?
- Our pieces feature VVS1–VVS2 diamonds with ideal cut and E color. You may choose natural or lab-grown stones on most styles.
- Are your diamonds ethically sourced?
- Yes. We prioritize ethical sourcing and can provide provenance documentation on request.
- Where is Heerawalla jewelry made?
- Each piece is crafted by skilled artisans under Heerawalla standards. If you need specific origin details, our concierge can share them for the piece you are considering.
Sizing & Fit
- How do I choose the right ring size?
- We recommend measuring with a local jeweler or a sizing guide for the most accurate fit. If you are between sizes, choose the larger size and we can fine-tune it after purchase.
- Are bracelets adjustable?
- Many bracelets feature adjustable lengths or multiple clasp positions. Please check the product page or ask the concierge for exact measurements.
- What chain length comes with pendants?
- Standard chain length is noted on each product page. If you prefer a different length, we can advise on alternatives.
Orders & Shipping
- Where do you ship?
- We ship within the United States. Special orders can be hand delivered for select clients upon request.
- How long does delivery take?
- Delivery timelines vary by destination and availability. You will receive an estimated delivery window at checkout and in your order confirmation.
- Will I receive tracking information?
- Yes. Once your order ships, we send tracking details to the email on your order.
- Are duties or taxes included?
- Applicable taxes are shown at checkout. For details on duties and tariffs, see our full Policies page.
Returns & Care
- What is your return policy?
- Returns are available for eligible pieces as outlined in our policy. Please review the details in our Returns Policy.
- What care or warranty do you offer?
- We honor one accidental damage repair within three years of purchase under our care warranty. The concierge will guide the process and confirm eligibility.
- How should I care for my jewelry?
- Store pieces separately, avoid contact with harsh chemicals, and remove jewelry before heavy activity. For professional cleaning, contact the concierge.
Concierge & Customization
- Can I request a private consultation?
- Yes. You can book a private consultation for guidance on editions, sizing, or gifting.
- Do you offer custom or bespoke pieces?
- We accept bespoke requests on a limited basis. Share your vision with the concierge and we will advise on feasibility and timelines.
- How do I contact the concierge?
- Reach us via the contact page, and we will respond with next steps.